The Gatekeepers Of Your Business (Part 2)

The Gatekeepers Of Your Business (Part 2)

When things went wrong.... Coming about in relation to an outsourced service not meeting standards, the matter escalated when Customer Services proved ever more disjointed. I’d contemplated the situation with an initial conclusion, the situation was as clear as mud. It wasn’t until (eventually) meeting an appropriate manager who could efficiently illustrate that combining knowledge with [...]
Sink Or Swim With The Charts

Sink Or Swim With The Charts

The latest Bank of England Inflation Report  has altered Bank of England Governor Mark Carney’s Interest Rate Policy since the first Report (August 2013). Now, reflecting the falling unemployment and economic recovery, policy will be determined by a wider range of indicators other than the previous indicator of unemployment falling to 7% or below. The [...]
In Business: Notes To Connect The Dots – February 2014

In Business: Notes To Connect The Dots – February 2014

The Gatekeepers of Your Business (Part One) Any sized business can make a big promise happen by delivering the value proposition, specific to that business, when its committed to and supported by the right gatekeepers - from an answerphone holding the fort, to a line of line managers sitting in waiting. With stiff competition for [...]
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