What’s Growth Got To Do With It?
Fact: Businesses are the closest to consumers
When there are concerns about consumers (pretty much a full time occupation for the business owner) those concerns translate to any concerns about the long term outlook – there is a connection between business’ consumers (customers) and forecasts of upward trajectory – it’s the running a successful business fundamental – there are few who ever take their eye away from concern, or never have a long term outlook aim of upward trajectory. And, it’s a fundamental applied to before the 2008/09 crash and during the recession; and it will continue to be for as long as there business owners running successful businesses – healthy economy or not.
Do moderate improvements in economic data mean moderate improvement in the intentions of business? Is it upward trajectory time?
Without getting into the nitty-gritty of different indexes and surveys; or differing business sectors’ economic pressures, aspirations and challenges, it seems with the notion of being in a bad BUT improving place there comes an ability to pull out ideas that had been put away for a lengthy hibernation. Published data which kick-started the New Year continues to seemingly remain optimistic for the near future; there’s an encouraging, in general positive, economic outlook as we enter what is (for some) the final part of Q1 territory and for others the exit of Q4.
Business owners want to grow but without adequate support and resources and a healthy strategy….?
Ever the proud wearer of my sceptic’s badge (I’d like to think held firmly in place with balanced thinking), from my perspective and the conversations I’ve had with small business owners (not just in this Q1, or the last Q4, but anytime), any louder platforms’ (media) increased frequency to the noise surrounding economic outlook can skew perception of reality. A recent ‘telling’ strategy is when something gets more headlines than banker’s bonuses during bankers’ bonus season. Compared to past usual headlines at this time is there any wonder I question if something is lying deeper behind the new kid on the headline grabbing block, when, what for some seems a recent conversation is a common conversation for others? Independent businesses’ talk about the long term outlook never stopped because it’s not a recession that’s dangerous – it’s the recovery that’s dangerous.
So, I’m with the guy who said ‘if you’re too open minded your brains will fall out’, as is the business owner (the one I mentioned before filtering concerns, taking aim at upward trajectory for long term outlook with one eye whilst using the other to watch the customers) , the one who isn’t under an illusion about the reality of reality.
Weigh up all the variables and strategize
A common strategy which can support a business in aiming for upward trajectory is to remove (if there are any) some of the profits which, considering the aim of business is to make a profit and that successful businesses are seen as profitable, seems in conflict. However, this isn’t the ‘removal’ of profits in accountancy terms (relating to any drawings or deferrals), this strategy is about responding and managing a business in a balanced manner by not letting it get stagnant. The long term outlook and potential growth is planned with balanced expansion, is sustainable, allowing margin for ‘error’, uses a combination of internal finance (reserves used reservedly) and raising external (bought in) cash flow products, equity funding or business loan as working capital finance.
Those who have implemented this are likely now enabled to feel encouraged by their strategy. And, those who remained stagnant might want to swap cynic’s badge for sceptics; pin a sign of caution with cautious optimism.
To be able to calculate a trajectory
Investment in a business has to be balanced, resources and facilities for growth have to be factored in at the right time; placed for opportunity and shrinkage buffering. Put some sustainable working capital with a pro-active business owner, whose willing to pop a few of their pounds back into capital expenditure and you have a business that understands interdependency.
With general business conditions continuing to be up and down, investing enough to fill the holes without constraint enables a business to operate and continue its transition. Its takes away being powerless and can look away from the headlines and far enough ahead to think about growth.
Image credits: Mike Krzeszak, Dell Inc., Lisa @ Sierra Tierra Article credit: Copyright SUF 2014 ©
03 03 2014
The banking industry has seen a rise in consumer confidence for two years in a row, according to a new survey of 32,000 banking customers in 43 countries. The study around the world showed confidence increasing most in India, followed by Saudi Arabia, with confidence falling the most in Ireland and Spain.The survey showed 60% of respondents aren’t planning to close or move their accounts, which, according to Ernst & Young highlights that this isn’t necessarily because they are confident that they are with the right provider, with some respondents stating they a change would be too difficult or time consuming.
“Bank customers are not being actively retained; they simply remain with their current provider through inertia and are therefore vulnerable to competitors“.
According to another global study the Arts, Entertainment and Hobbies market sector was 60% more competitive January 2014 compared to January 2013 and Financial Services 60% more so, whilst Sports & Recreation was 121% less competitive in January 2014 compared to 2013 in relation to digital advertising
The three months to February saw a highest level since 1998, in the Confederation of British Industry (CBI) quarterly Service Sector Survey. Optimism indices for consumer services (including hotels, bars, restaurants and leisure) rose to their highest level amongst 139 companies and at the quickest pace since 2005.
The ONS has confirmed the UK economy grew by 0.7% in the Quarter with business investment rising by 2.4% from the previous three-month period and rose 8.5% from a year earlier.
The BBA (British Bankers Association) has said that mortgage lending was 38% higher in January than a year ago and ‘continues to rise compared to a year earlier’. It is widely expected that the Bank of England will raise interest rates by the end of next year, with an inevitable knock-on effect on mortgage rates.
Finally, not certain if this is a record or not but Royal Bank of Scotland has lost all the money invested in it by the taxpayer six years ago with total losses since its bailout now drawn level with the £46bn put in with 81% stake, in 2008 and The Co-op Group’s losses for 2013 are expected to be greater than £2bn, by far the worst in its history.
Image and Article credits: Copyright SUF 2014 ©
27 02 2014
When things went wrong….
Coming about in relation to an outsourced service not meeting standards, the matter escalated when Customer Services proved ever more disjointed. I’d contemplated the situation with an initial conclusion, the situation was as clear as mud.
It wasn’t until (eventually) meeting an appropriate manager who could efficiently illustrate that combining knowledge with authority (in this case the right person for the job) wasting resources could be avoided: the ‘gatekeeper’ element can avoid being a `business beware’ element.
With a value proposition which, for me, isn’t easily understood (nor tripped lightly off the tongue), John Lewis’s proposition of being ‘never knowingly undersold’ had a lot of ground for discussion – they offer to match or beat price (high street outlets only) with, if I’m correct, the interesting bit for me, comparable service offerings (although I’m still not clear about how a service offering is measured).
Until I’d had this recent ‘debate’, revising management systems for queues (of any type) might have fleetingly got my attention but I’d never had any inclination to ever ponder management systems, subjecting management effectiveness, subjecting gatekeepers’ authority, subjecting a business value proposition to vulnerability…. I’d met it before (in big Corps) but hadn’t realised how this ‘system’ could, transferred to smaller businesses, have a bigger impact.
Placed at points of convergence, a business gatekeeper is as easily able to undermine a business, or lose an opportunity to capitalise, as it is (when well managed) to be a value proposition and add value to a business.
Driven through a business environment, and checked by maintained commitment, commercial success is the objective: for the majority in business. Therefore, it stands to reason that any business support mechanisms ‘placed’ on the frontline need to be effective. The bigger the business the lesser the impact – hence, my vague contemplations on ‘gatekeeper’ not being a buzzword but, from sole trader through to large corporate, a business tool with challenges.
My current thinking remains that business: small, medium or large, with vertical or lateral management and sole trader (including co-ownership (John Lewis) cultures), ‘gatekeepers’ can leave businesses susceptible when ‘behaviours’ aren’t managed. And, as we’re ALL gatekeepers to our customers, whatever forms the gatekeeper takes; performance is relevant if the business is to benefit.
Typically this returns to managing business to avoid having one that could have let, like a Trojan Horse, a lot of unnoticed additional problems in.
Image credits: Joshin Yamada Jackie Curry Article credit: Copyright SUF 2014 ©
14 02 2014
The latest Bank of England Inflation Report has altered Bank of England Governor Mark Carney’s Interest Rate Policy since the first Report (August 2013).
Now, reflecting the falling unemployment and economic recovery, policy will be determined by a wider range of indicators other than the previous indicator of unemployment falling to 7% or below. The report says the ‘Bank Rate may need to remain at low levels for some time to come’ and considers ‘economic slack’ being ‘substantially reduced’, in taking a gradual approach to rate increases. ‘When Bank Rate does begin to rise, the appropriate path so as to eliminate slack over the next two to three years and keep inflation close to the target is expected to be gradual’. Sterling rose to an almost 3 year high following the central banks forward guidance.
Although, with the ONS (Office of National Statistics) using some B of E Data, it will be interesting to see how they interpret the effects of the recent floods in their measurements: moving from Cornwall into the Thames Valley, M4 and M3 corridor. Mark Carney has said although the floods would influence the short-term outlook, there was unlikely to be any effect on overall growth – currently forecast at 3.4 per cent this year.
Will the UK still be seen as being in a bad but improving place?
Image and Article credit: SUF Copyright 2014 ©
The Gatekeepers of Your Business (Part One)
Any sized business can make a big promise happen by delivering the value proposition, specific to that business, when its committed to and supported by the right gatekeepers – from an answerphone holding the fort, to a line of line managers sitting in waiting.
With stiff competition for products (and services) big promises consequently bring big asks from customers. More than ever before, consumers have control over what they’re willing to spend. Additionally, loss aversion has them buying accordingly which means that providing a value proposition needs to be about more than price.
Giant corporations are big on value proposition rhetoric: L’Oreal changed ‘Because I’m worth it’ to ‘you’re worth it’, and currently its ‘we’re worth it’; their team of marketers (probably sat at Lego-laden tables dotted with bowls of jelly beans) worked until inspiration struck, they recognised the brand’s value was as important to the customer as valuing their customers. Providing they’ve followed through with appropriate gatekeepers – they’ve cracked it.
On more familiar territory: Lloyds Banking Group’s ‘You First’ changed to ‘For the Journey’. Presumably etiquette illustrated the customer being placed first, although with no clear objectives, identifying ‘first’, ‘for’ and ‘the journey’ made it hazy so, serving the people and businesses of Britain they’ve re-branded and re-focused their value proposition to ‘For the Moments that Matter’ – (a big claim considering their recent IT system failure).
As I understand it, ‘marketers’ general advice about value propositions is to stay away from money propositions (biggest savings, cut prices etc.), however, although RBS make no mention of money with their customer value proposition: ‘Here for You’, imagining it next to the Restructuring and Recovery Division doors this is a value proposition with sufficient menacing tone it doesn’t need a gatekeeper, just re-name the department: Mission Impossible? And with Barclays’ ‘Fluent in Finance – It’s our Business to Know Your Business’ – Scary… in a KGB way? Santander: ‘Bank for Your Ideas’ – hazy or just vague? Maybe re-thinking the money thing and firming up some ideas isn’t such a bad idea?
A value proposition is usually only put to the test when something goes wrong and when it goes wrong, if the gatekeepers’ aren’t managed…. who’s really bothered?
Re-arranging doesn’t change the formula – eleven plus two: when you rearrange the numbers is twelve plus one.
Next time: Part Two – The Gamekeepers of Your Business : When things went wrong…..
Image credit: Joshin Yamada, Phil Whitehouse Article credit: Copyright SUF 2014 ©
03 02 2014
April sees the MMR (Mortgage Market Review) come into force including waves of change around affordability rules. Those lenders who haven’t already implemented increased affordability checks will do so, as part of applicant stress testing and scrutiny.
Claims made for tax relief on plant and fixtures within property using capital gains, will alter after 1 April 2014 where allowances have been included in a Fixed Value Requirement or Disposal Value Statement.
Finance Bill 2014
From draft legislation there will be changes to the taxation of partnerships and pension tax relief additionally, (not yet published) capital gains tax on the disposal of certain properties by non-residents.
NHBC Standards are changing rules relating to ventilation and heat recovery, fireplaces and chimneys, with design life of timber retaining walls being part of clarifying technical requirements.
LFB (London Fire Brigade) is to charge businesses £290 for call-outs if they attend more than 10 false alarms in a 12 month period in response to a vast amount of wasted time spent attending triggered automatic fire alarm systems.
(No connection to business or finance whatsoever) Simply Interesting for some
F1 will see V6 Turbo engines instead of the 2.4 litre V8s – engine recovery is going to the rear wheels where there will be harder compound tyres of lower nosed, heavier, single exhaust cars .
Image and Article credit: Copyright SUF 2014 ©
27 01 2014
The Bank with a tagline: The Moments That Matter experienced a technology ‘glitch’ (a description adopted for anything that has a wire attached, but doesn’t work) when a part of Lloyds Banking Group’s technology managed to disable some of their hundreds of thousands of customers from using debit cards and cash points over the weekend.
Apparently, two out of seven servers went down for TSB, Lloyds and Halifax customers who had cards declined in shops, and cash declined by the hole-in-the-wall. The impact from underpinning technology problems goes beyond the Bank’s customers being let down (I’ve been there and it IS very disconcerting).
The effects ripple out into business, with losses of sales and necessity of negotiating payment of ‘consumed’ products (i.e. petrol/meal out, etc) … out into the realms of confidence in the Bank … out, for some, even into the realms of (for moments that matter) Customer Relationship Management .
Image and Article credit: Copyright SUF 2014 ©
15 01 2014
With inflation falling to the Bank of England’s 2% target for the first time in four years and numbers from Bank of England Credit Conditions Survey (2013 Q4) continuing an upward trend, the notion of ‘positive’ outlook has (for some) been reinforced.
Could it be that Default Rates on lending to small businesses being reported as ‘fallen significantly in Q4’, with medium-sized companies unchanged and large PNFC’s falling over the quarter, was due to re-structuring of existing facilities being part of the reclassification for 2012? Alongside a statement which shows spreads on corporate lending falling in Q4, with ‘significant reductions’ for medium-sized companies and large PNFCs, and a slight reduction for small businesses’ it’s worthy to question an attribution to re-structures into the figures behind the numbers.
Depending on the questions asked and the answers given some results are ‘not directly comparable’ therefore perhaps some statements are too narrow? Maybe an insightful survey is one that focuses on the survey participants’ business attitude, their plans and strategy in achieving that objective. Would that offer a stronger perspective and wider field of vision into the UK economy or would it tell us what’s happening in business rather than what’s happened?
Image credit: Pilot Theatre Article credit: Copyright SUF 2014 ©