The Gatekeepers Of Your Business (Part 2)

The Gatekeepers Of Your Business (Part 2)

When things went wrong.... Coming about in relation to an outsourced service not meeting standards, the matter escalated when Customer Services proved ever more disjointed. I’d contemplated the situation with an initial conclusion, the situation was as clear as mud. It wasn’t until (eventually) meeting an appropriate manager who could efficiently illustrate that combining knowledge with [...]
In Business: Notes To Connect The Dots – April 2013

In Business: Notes To Connect The Dots – April 2013

App for Business - One Direction Aimed towards those who are too under pressure or routinely protective (I don’t need anyone telling me how my business is doing) to not monitor their own pressure points, I’d guess that if there was an App for smaller businesses to reassure themselves of motivation levels.... it might not [...]
Business Finance Junction – April 2013

Business Finance Junction – April 2013

The automatic Escalator Tax (alcohol and cigarettes) which was to be applied this month (by at least 2% over inflation until 2014) was removed for beer in the recent budget.  CAMRA had been vocal in pointing out that beer duty has risen 42% since 2008, the beer industry had cited the tax as reason for [...]
In Business: Notes to Connect the Dots – January 2013

In Business: Notes to Connect the Dots – January 2013

Welcome Back! We’ve Been Expecting You! It starts off good and then gets better.  I could be talking about life, a relationship, business or any combination of the three; each one can affect the other .....and none more so apparent than in my latest meeting with an old friend. We go back a long time [...]
October 2012 Intermediary A-Musing

October 2012 Intermediary A-Musing

Shout Out: Listen to Customers As it was almost the end of the day, on the last day of the week, with signs of autumn around the corner and no frantic last minute chasing around before the new week starts, this, as the twilight of the afternoon came together perfectly, was surely a rare moment [...]