May 2012 Intermediary A-Musing

May 2012 Intermediary A-Musing

Meeting Customer Service: What a Difference a Day Makes Actually, more likely what a difference several days make, but the basic concept remains the same.  About a year ago I blogged about  the missed opportunities  for micro businesses and small enterprises that I’d encountered because of their confusing business promotions and disappointing customer service; both [...]
A Series: Outside the Box – Those That Draw Beyond Confines No27-The Fryer

A Series: Outside the Box – Those That Draw Beyond Confines No27-The Fryer

  How Not To Get Fried in Business? Think National Institution and, amongst many things, you’ll likely think Fish and Chips; the salty seaside traditional partnership superlative, which, because everything moves on and changes, needs outside the box thinking such as John McNeill’s  and Hugh’s Big Fish Fight, to adapt in business. A combination of, [...]
December 2010 Intermediary A-Musing

December 2010 Intermediary A-Musing

     How Can I Help You? We’ll spare the details about how we came to let out "the Terriers in us who won’t let go"; suffice to say there is a difference between Customer Service sand Customer Services.  The distinction being, it would increasingly seem that one being about the customer and one being [...]
Reacting to Gear Changes

Reacting to Gear Changes

One-size-fits-all rarely works.  It rarely works for business models, customer service, education, hats, pants or people.  Although it might  work with the newly proposed hospital dignity gowns, standardising can’t react, therefore  isn’t sustainable and results in availability vying with attainability. How does this reflect in our industry?  An example we could give is the phrase [...]