by Step-Up Finance (Business) | May 2, 2012 | Blog, Business, Monthly Musings, Newsletter, Small Business Blog
Meeting Customer Service: What a Difference a Day Makes Actually, more likely what a difference several days make, but the basic concept remains the same. About a year ago I blogged about the missed opportunities for micro businesses and small enterprises that I’d encountered because of their confusing business promotions and disappointing customer service; both [...]
by Step-Up Finance (Business) | Feb 24, 2011 | Blog, Business, Economy, Finance, Miscellaneous, Outside the Box, Uncategorized
How Not To Get Fried in Business? Think National Institution and, amongst many things, you’ll likely think Fish and Chips; the salty seaside traditional partnership superlative, which, because everything moves on and changes, needs outside the box thinking such as John McNeill’s and Hugh’s Big Fish Fight, to adapt in business. A combination of, [...]
by Step-Up Finance (Business) | Dec 2, 2010 | Blog, Business, Finance, Financial Markets, Market Update, Miscellaneous, Monthly Musings, News, Newsletter, Noteworthy News, Uncategorized
How Can I Help You? We’ll spare the details about how we came to let out "the Terriers in us who won’t let go"; suffice to say there is a difference between Customer Service sand Customer Services. The distinction being, it would increasingly seem that one being about the customer and one being [...]
by Step-Up Finance (Business) | Mar 10, 2010 | Blog, Business, Economy, Finance, Miscellaneous, Uncategorized
One-size-fits-all rarely works. It rarely works for business models, customer service, education, hats, pants or people. Although it might work with the newly proposed hospital dignity gowns, standardising can’t react, therefore isn’t sustainable and results in availability vying with attainability. How does this reflect in our industry? An example we could give is the phrase [...]
