Needless Debt

Without needing all the usual British Summer paraphernalia of coats and umbrellas, the warm evenings brought about by a quintessential summer has stretched my thinking time. Amongst my meanderings, I realized that I haven’t met a successful small business owner who hasn’t experienced a failure or had a needless debt. After investing endless hours and [...]
August 2011 Intermediary A-Musing

August 2011 Intermediary A-Musing

Practice 1-2-3 : The Business Standard All too often areas, even within the smallest of businesses, having potential for performance and growth are overlooked because standard good practice isn’t backed up with standard practice procedures. It doesn’t matter if it’s the economy, or hours of sunshine giving out a dip, drop, decline or rise, managing [...]
Truly Satisfied

Truly Satisfied

  Locked away, remaining a secret known only to us (....and anyone else who happens to already know) are a couple of special places which on this occasion we don’t want to share.  Any businesses associated with our special places understand that we loyally return because they offer an advantage which enables customer satisfaction. We [...]
December 2010 Intermediary A-Musing

December 2010 Intermediary A-Musing

     How Can I Help You? We’ll spare the details about how we came to let out "the Terriers in us who won’t let go"; suffice to say there is a difference between Customer Service sand Customer Services.  The distinction being, it would increasingly seem that one being about the customer and one being [...]