September 2012 Noteworthy News

September 2012 Noteworthy News

Is the High Street seeing its Phoenix? -  The butcher, the baker et al are on the increase  and coming back with the real experience, not virtual.  A sample of 30,000 independent stores and shops illustrated the hairdressers and beauticians taking a lead, with pubs, sandwich bars and fashion shops in ‘retreat’ amongst a cost-conscious [...]
May 2012 Intermediary A-Musing

May 2012 Intermediary A-Musing

Meeting Customer Service: What a Difference a Day Makes Actually, more likely what a difference several days make, but the basic concept remains the same.  About a year ago I blogged about  the missed opportunities  for micro businesses and small enterprises that I’d encountered because of their confusing business promotions and disappointing customer service; both [...]
The Interview

The Interview

    If a small business was being interviewed for a job it might go something like this: Interviewer: What are your strengths and weaknesses? Small Business: I’m flexible, I’m able to react and respond to shocks, adjust my processes, products and pricing accordingly which makes me a survivor. Mis-management is a weakness, however, that [...]
How to React When Horror Calls on Business

How to React When Horror Calls on Business

Horror stories are in every industry; due diligence, none paying customers, theft, bad workmanship, small businesses being trampled when they’re down, customers being unfairly treat, most businesses have a story or two, as do a lot of customers. There are of course procedures, forums or specialists to turn to for assistance and support, or our [...]